Experience
LivePerson (acq. Tenfold in Oct 2021)
Product Designer
Jan 2022-Mar 2023
Led design efforts to merge LivePerson’s robust AI chat platform with Tenfold’s CRM and phone system integration technologies.
Supported Tenfold’s ongoing customer base with feature development while ensuring compatibility with the LivePerson platform.
Collaborated on a new component library to unify all experiences across the entire LivePerson platform and simplify product development.
Tenfold
Senior UX Designer
Sep 2017-Dec 2021
Initially hired as a UX researcher, promoted to UX designer in 2018 and operated as the sole designer for the company.
Collaborated with VP of Product on roadmap development and direct customer requests.
Enforced a strict “feature for one, feature for all” policy across the entire platform to simplify product updates and prevent splintered code bases .
Partnered with UPS to develop Tenfold’s “Directory” feature, providing customizable phone directories for agents based on their team.
Partnered with NICE to develop Tenfold’s “Data Memorialization” feature, providing automatic logging of customer data to custom CRM fields.
Partnered with Staples to develop Tenfold’s “Dispositions” feature, offering custom disposition layouts and improving disposition accuracy.
THUNK Inc.
UX Designer
Mar 2017-Sep 2017
Worked with entrepreneurs and startups to deliver user reports, analyze the market, carry out user testing, and produce high-fidelity prototypes ready for handoff to a development team.
Led design on projects running the whole gamut from mobile apps (a wine quiz app, a travel nurse scheduling app), to web apps (Tenfold), to websites (men’s retail, senior home), to data visualization (user reports).
Skills
Design
Prototyping
Interface Design
Interaction Design
Wireframing
User Flows
Sketching
Information Architecture
Iconography
Research
User Research
On-site/Remote Interviews
Surveys
Reports
Usability Testing
Technical
Figma
Sketch
Invision + Studio
JIRA
Lucidchart
Education
2015-16
General Assembly
A 10-week full-time course in user experience. Consisted of five class projects, both as individuals and in teams, and an intro to the best and most effective tools and principles of UX design.
Dominican University
2007-11
BA in Music (Percussion and Composition)